Shipping Policy

Shipping Area

We currently ship within the Washington, DC metro area and select surrounding regions. If you are unsure whether we deliver to your location, please contact us before placing your order.

For catering and large event orders, we offer expanded delivery coverage. Please contact us directly to discuss options.

Shipping Methods & Timeframes

Available shipping methods and estimated delivery times will be shown at checkout based on your delivery address. Typical options include:

• Standard Delivery: 2–4 business days

• Express Delivery: Next business day (order by 12:00 PM)

• Local Pickup: Available at our DC metro location — we will contact you with pickup details after your order is confirmed

Delivery timeframes are estimates and may vary due to demand, holidays, or weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We occasionally offer free shipping promotions — check the banner on our homepage or subscribe to our newsletter to be notified of current deals.

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed after 12:00 PM EST or on weekends will begin processing the next business day.

You will receive a confirmation email with your order details once your order has been placed, and a second notification once your order has been dispatched.

Fresh & Perishable Items

Our smoked meats and BBQ products are perishable. All orders are carefully packaged with insulated materials and ice packs where necessary to maintain freshness during transit.

• Please ensure someone is available to receive your delivery on the expected day

• Refrigerate or freeze products immediately upon receipt

• The Jiggling Pig is not responsible for spoilage resulting from an unattended delivery or failure to refrigerate promptly

Tracking Your Order

Once your order has shipped, you can track its status by logging into your account and visiting the My Orders section, or by using our Track Order tool with your order number and email address.

Delivery Issues

If your order arrives damaged, is missing items, or does not arrive within the expected timeframe, please contact us within 48 hours of the expected delivery date. We will investigate and resolve the issue promptly.

For full details on how we handle delivery problems, please see our Cancellation & Returns policy.

Contact Us

Have a question about your shipment? We're happy to help:

• By email: info@thejigglingpig.com

• By phone: 1-800-513-1710

• Located in the metro DC area